I recently purchased a new Acer Nitro 5 laptop. After owning it for just two weeks, I took a trip to Mexico, leaving the laptop safely at home. Upon returning, I discovered a single line running across the screen. I contacted Acer support and initiated a warranty claim. However, when they returned the device, they claimed there was physical damage and scratches on the screen - which was completely untrue, as the laptop had been in pristine condition. They quoted $800 for repairs, which I declined. When I received the laptop back, the display issue had significantly worsened, with approximately 50 lines now running down the center of the screen. Due to this disappointing experience with Acer's warranty service, I'm now forced to use it as a desktop computer with an external monitor