Awful company & would not renew with them. I had recently moved & living in a shared house with no bills in my name - they were unhelpful, not understanding, rude, threatening to cancel my policy within a 10 days & like no other company I have ever had the displeasure of dealing with. I work for an insurance company myself & know my company would not tolerate the sort of customer service I received. I was having to call continuously at my own cost & time to see if they would allow me more time (they wouldn't) & to see if they had received my documents when I sent them. I was told I couldn't cancel without paying a fee & I was charged additional premiums as I have 4 years no claims but had only held my licence for 3 years & 10 months.. this was not clear on the application form. Awful experience & I cannot wait to renew elsewhere.