As I didn't need to claim during my policy I cannot comment on how efficiently any action would have been taken care of. I did however, have to call up to enquire about insuring a second car with the achoice. The customer service skills are none existent which I found strange considering how much money I would potentially be paying them. poorly trained staff who seemed not to know any of the answers to my questions took a lifetime to research what i needed to know whilst i was on hold. Eventually i found the staff so rude i cancelled my policy then and there and asked for a copy of my NCB history to take to a new insurer. This, of course, never arrived.