Claim on a refrigerator.. Unable to talk with anyone except a call center mine was located in Philippines at times difficult . Assigned a service repair man he was the owner and only employee of his business .Only communicated thru a text , phone line to leave a message always full . Came diagnosied the issue with a screwdriver took off lower plate on back of fridge . Nothing else Took the copay $85.00 and never saw or could contact him again . I let Choice know and each time said that they would address this with him yet no resolve. After three calls to call center that person tried calling that service person unable to reach him .. So they said Choice would have another repair service come out but another copay of $85.00 would have to be paid . I said no that their repair service choice was the issue so after several calls Choice reassigned another repair service and waved the copay. This is a kitchen refrigerator and now we are weeks into this.So the second repair service was excellent he totally checked it out and determined it needed a new part . Due to the age of the refrigerator the part was no longer made . So I said a reimbursement was due .Choice decided a refurbished used part was their answer.. I said no what was refurbished in that part and how old was it etc . I again said a reimbursement was due .Choice has yet to get back to me as their call center has promised . Still no resolve. Don't be fooled by their advertisement . Next step Pennsylvania Insurance Commission..