The amount of problems I've had with this company have been exhaustive and costly. I got them through confused.com however they contacted me after purchasing the insurance telling me i'd given them incorrect details. This turned out to be a problem with their site whereby details I entered correctly into confused.com were changed once i was redirected to their site. The new policy was substantially more as well as having to pay admin fees. I initially told them I'd rather look elsewhere but they told me I'd have to pay a substantial cancellation fee which essentially trapped me into using them. I noticed the fault in their site so rang them to tell them about it. I was treated very rudely and basically told I was lying. When I asked to speak to someone else or a supervisor I was told there was no one else I could speak to. Fortunately confused.com were very helpful and when I told them about it managed to get me a full refund from a choice, who then decided to give me my original quote. I stupidly accepted and now that I have moved address and changed occupation, when ringing them to tell them, have been informed that these changes are not acceptable on my current policy. Apparently I'll need a new 12 month policy snaring me again. Im awaiting the details but I presume this policy will be extortionate along with the admin and cancellation fees. Their standard admin fee seems to be £45 which is more than any insurer I've ever used. On top of this they are extremely difficult to contact via phone as they must be very short staffed and I had to send them my proof of no claims and summary of my driving license many times as they constantly emailed and posted saying they were yet to receive these documents.