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Toby Geldard
Absolutely disgusted with this company, they have requested further documents which i sent across to them ( driving license summaries) i received an email saying " great we have received everything we need, we can carry on your policy with no changes". 3 Days later they send me an email saying my policy is going to be cancelled in 7 days as i have failed to provide proof of occupation! I ring up straight away as im so confused, took me 40 minutes to speak to one person and her answer to why it was being cancelled is that she is not sure! She told me that she can see no one has tried to contact me to ask for these details and she doesnt know why theyre cancelling it but its too late to do anything unless i provide my proof of occupation within the next 7 days, so i sent a bank slip which was rejected. I explained that i can not just get my contract straight away as i have to send of an email and wait for it to be checked and sent back, they told me unless we do not receive in the next 7 days then the policy will be cancelled. I was so shocked as they have never requested this document and that the documents they did request i sent across straight away. I went on to speak with a manager and he told me that hes going to look further into the matter and call me back later on in that day, 4 days later and i have still not received any call back, this company is an absolute joke! Do not ever use them!
5 years ago
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