After using this insurance because it covered everything I needed for a cheaper price, All the documents they needed I've never had to send to any other insurance company! I was having trouble getting my no claims certificate from my previous insurance, I explained to them everything that was going on, and they cancelled my insurance and are now charging me £170 for cancellations, when they cancelled it! I'm now getting debt letters and solicitor letters because I dont believe I'm the one that should have to cough this money up! At 25 years of age. This is disgusting behaviour! I would still be using these, if they had better communication skills and wasn't so quick to just cancel insurances as I've seen multiple reviews of them doing the same now! Should be ashamed of the customer service level you are providing!