I wish I did not have to leave a star at all. I am sick and tired of customer u receive at Ackerman's Claremont. It is the second time that the store manager Anthea addresses me with disdain. The first time was in December 2022 and then again today. I cancelled my lay-buy the first time in December and was advised I needed my ID book to do so which is fine but in during our encounter she spoke over me and was just focused on me needing to understand her as she is the store manager. Today I went to cancel a lay-buy and the supervisor assisted the cashier. Tamlyn the supervisor walked away with my identification booklet. I was not comfortable with that as my Id Number and passport number is on there and it my personal property. During the time that she walked away with my identification booklet anything could have happened. My details could have been written down and fraudulent activity could have taken place not to mention information could have been taken to duplicate fraudulent activity amongst other. Eventually when Tamlyn returned Anthea came with her. She did not greet me she just said look here if a cancellation without a slip was done for you before it was done as a favour and this is the last time. She was quite abrupt. I tried to get a word in and she just spoke over me. She said all customers know they need there slip and just abruptly made it very clear that they did me a favour before. So Ackerman's does favours for customers without letting them know it's a favours? I am appalled by this and will discourage all whom I know to not support Ackerman's Claremont. this is the type of service one expects at a R5 store. Not Ackerman's a well established entity . Anthea deserves to stay where customers are not to have encounters with her. She's unprofessional and definitely brings disgrace to tg business I trust she will be dealt with!!!!!!!