I am not happy with the guy in Fourways Mall, Colleen. I bought a phone on Saturday. It was specifically for my daughter and when I get home, she rejected it. I then took back to the shop, and explained to him everything. The phone is unused and the starter pack still unopened. He then tells me that the phone is non-returnable. I find it mind-blowing because there is nowhere in your terms and conditions where it states that. I want this resolved, I can't keep what am not going to use, and it's in its original packaging and forn never been used and less that 48hrs. How is that so. I need this resolved. Ackerman's service is pathetic. And guess what. They do not take pride in solving issues. So many issues and they turn a blind eye