Please spend few minutes to read this review will save your life and transaction. I did read the reviews in here and other places on the web and I CONSCIOUSLY avoided to pay attention because I wanted to save money, like everyone wants to. But please listen to me and the other people given 1 star to this company, it's what they really value based on the service provided. I wasn't guided from the beginning on the process and I had myself to actually ask for updates regularly, I wasn't explained what to expect when an offer prices was agreed and that there is a clearly difference between offer price and agreed sales prices, which in my case ended up in being different. I can't say in better words that this is the hardest lesson I learnt in life, my transaction after 3 months of horrible life fell through and although I can't say it's entirely their fault they definitively had a massive part on it. The result has been unhappy customer who has lost a transaction and money on legal fees and management pack and searches and identity checks which could have been avoided with the right legal guidance/advise. My conveyor was never reachable and I had to physically go to their office to get an update, discovering that actually they had moved and closed the previous office and no one had shared the information with their clients. If you are still thinking of selecting this conveyors to save you 200-300 pounds, please keep reading the other 1 start reviews and see if you can discover a pattern in here and think if those few hundreds of pounds are worth it or not... I wish I never appointed this firm and would have gone to someone more reliable than them. They even confirmed via email the sales price while I knew that was not the right one and was advised to send the further documents when the buyer solicitors thought I was a stupid person given the background I knew. Please refrain from using this firm. They are really good at sales and business development though, one of the ladies in charge was so great to convince me that I should select them, once I did it took very long to being able to speak with any of them, just after I couldn't cancel my contract. When I opened a formal complaint a lady recently joined tried to handle my case and guess what she was gone after 3 months she joined the firm. Please think before making a decision so important for your life.