DO NOT USE – CROOKS! ALMOST LOST THE FLAT – 1 MONTH TO GET A RESPOSE TO AN EMAIL I am another unlucky person who came across this dodgy firm. I have paid them for searches and the memorandum of sale has been sent on MAY 10th. After probably close to 40 phone calls I got an response on 9th OF JUNE! Not one time I was able to speak with the solicitor (Tekan). The account manager who sold me the dream has also stopped answering. I tired the head of department to ABSOLUTELY NO RESPOSNE! Reception staff will also come up with excuses such as – ‘You can’t hold as we don not have the holding system’ – after me being on hold for 20 minutes! AND this is if you’re lucky enough that someone actually do answer the landline. Most of the time it just rings! At some point I was wondering if this firm even exist – never in my life I wasn’t able to get in touch with someone for a full month! While all this was happening, the seller (I am the buyer) understandably got upset and wanted to put the flat back on the market, I almost lost it! After over a month of this ordeal I finally managed to speak with the account manager who confirmed they will be refunding the £400 I paid them. I thought this nightmare is finally behind me and… you guessed it – THEY WENT QUIET AGAIN. Only after Ive emailed them that I will be complaining to the legal ombudsman I got an email within an hour and a half with… AN INVOICE! They have charged me £60 for the transfer. Last thing, not only I was told the full amount will be refunded, at the beginning they have sent me the breakdown of costs and the transfer fee they charge is £32+VAT…. I think I will leave it here with all the evidence attached. Buying home is a stressful process itself, please do not ever instruct those people, I will certainly do my best to highlight their dishonestly and unprofessionalism, starting with the Legal Ombudsman and small claim court for the money they stole from me. STAY AWAY! PLEASE ALSO CHECK THE 5* REVIEWS, MOST OF THEM ARE FROM USERS WTH ONLY THIS ONE REVIEW... TELLS YOU SOMETHING….I WOULD ENCOURAGE OTHER PEOPLE WHO HAD EXPERIANCE WITH THIS COMPANY TO ALSO COMPLAIN TO LEGAL OMBUDSMAN to save other potential victims..