Ackroyd Legal is the worst conveyance firm, they lack respect and treat people unfairly, rude and to make matters worst they have a lackadaisical attitude. Don't bother lodging a complaint because they would justify the reason and give you excuses. This firm ought to be reported to the regulators and do a proper investigation on unprofessionalism ethics practised at the firm. We went through a difficult time using this firm, an extremely arrogant team who lack ethics in increasing the fee with two different completion statements prior to the day of the exchange. Two weeks after the exchange they came back saying there is an outstanding fee as a result they will not be paying the SDLT This firm should be reported to regulators and the Ombudsman for all the shady and crook activities within the firm. Their online complaint form will not send you any acknowledgement so they have done this trick to hide the complaint coming from customers. Even after following up on the complaints months afterwards, they won’t agree to any of their mistakes. The BEST OPTIONS IS TO AVOID THIS CROOK FIRM ENTIRELY