When telephoning the Stratford upon Avon showroom to express interest in seeing a particular model of mobility scooter, be sure to ask for 'John'. 'John' will tell you that that one is not currently in stock but, helpfully, he can get one for an agreed, specific day next week. 'John' will also take your name and 'phone number to enable him to let you know if there is likely to be any problem with the arrangement. Having heard nothing from 'John' to deter you, do then embark upon the planned 123-mile round-trip to visit the showroom on the appointed day to find that 'John' has gone on holiday. Also discover that, no, nobody has ever heard of you; no, 'John' did not tell his colleagues what he had arranged; and, no, the model you have gone especially to see is not there. Finally, do enjoy the drive back home while making the vow never to have any further dealings with 'Active Mobility'.