The customer service I received from ActiveEquip was second to none. They communicated each step of the way, ensuring that I was kept informed of the progress of my order. Upon receiving my order I was so impressed by the hand written note that accompanied it. I am just as impressed with the quality of product, as I am the service. My pups are enjoying their dry walks and I've received positive feedback from those in our town regarding how effective the reflective fabric is. Well done ActiveEquip for making this customer not only extremely satisfied with your products, but for going above and beyond, and adding the personal touch to each order! Thank you!