I have purchased my medical insurance with active quote in march 2017. Brian was very keen to help and advised various things but forgot to mention the important things to me. Now there are claiming that they didnt know. They should have known as they were selling this insurance. they happily signed me on and the paperwork arrived several days later. I was trying to make my first claim 10 months later, where I discovered that I have to pay fees to make a claim. I know I have to pay the excess fee but not the other fees. I asked the active quote to pay that fee as they have not advised it to me when I signed on. They declined. Brian was very unprofessional and now he is washing his hands off it.