I placed an order and never received an email confirmation but the money for my order was pending in my account. I reached out to customer service via chat and advised them of this and was told that my order was being processed and was given an order number and that my confirmation email would be in my spam, which it was not. I contacted them again and was advised by a different person that there was not an order purchased and that some banks will show pending and that it should go back to my card. I checked my emails the next day and still nothing. So I reached back out to customer service via chat and the person was rude and advised me that I was told yesterday that my order was being processed and gave me an order number. When I searched for the order number I got an error message saying there wasn’t an order! At this point I just want my money back and I will never order from them again!!