Been ordering for a while and haven’t had an issue but the very second I have any kind of issue with their product and they outright REFUSED to fix it even when I caught it minutes after I placed my order. I always double check all my information and somehow they sent it to an old address that they should have had no way to know because I did not use my account with them when ordering that’s over two hours away from where I live currently for over a year. Asked customer service to please change my address to the correct one within ten minutes of placing my order and an hour later she claimed it was already shipped. I took a tracking number and lo and behold it was not shipped for another two days. Nothing but a scam with toys that break in under a year everytime. Trash. Wouldn’t recommend if they paid me.