I order a few toys one October 21. I received 2 of the 3. I let them know I am missing one and they said it will be shipped out right away. I am still waiting and it's December 2nd now. I have reached out 4 times the last month and keep being told it will arrive and picks a date. I wait and on that date nothing. Today was the 3rd date and I contacted again and was told by the 5th now. I asked how it can be guaranteed to actually get it this time and Wayne just said well it's the date I see. He was not helpful and none of them has been. I will never use them again