Worst company I have ever dealt with. Terrible, non existent customer service, huge delays in all replies. Definitely cannot be described as customer focus at all. Although the premium was slightly cheaper my experience with Admiral has proved you get what you pay for. My straight forward claim took three and a half years to resolve, in my opinion Admiral use delaying tattics in the hope you will give up. Friends have also encountered very similar problems. Although the accident was not my fault (third party admitted liability) Admiral made me feel like it was all my fault. Would never recommend Admiral to anyone, not even my mother in law!