Sneaky payment charges for something I didn’t subscribe to, that I found out only through credit card billing and refund for month before for the unauthorized charges would not be refunded, no invoices sent to my email. Happy to pay for what I use - but not right to charge me for what I didn’t subscribe to nor authorize for payment. Refund process was very difficult, not straightforward and had to be from chat with Agent. Comes across as dishonest and if it’s not your intent - I hope you find a way to update your process without sneaking in charges to just expand your revenue or spend per customer on a chart for your growth reporting.