I have had to wait TWO MONTHS for my annual service to be carried out...because of coronavirus! Two months later and TWENTY MINUTES before the service engineer is due to arrive I get a phone call to say ADT will have to rearrange, the service engineer has had to isolate. I’m not saying he doesn’t have to isolate but this is NOT the first time ADT have cancelled a service at the LAST MINUTE. So now almost another month is going to pass before an engineer will turn up for a service...possibly. And another story...one annual service engineer couldn’t find our property so he went to a near neighbours and being elderly and a little confused she let him in to service the alarm even though the service wasn’t due. Afterwards she went out only to receive a phone call to advise the fire service were on their way to her property as they had received an alarm alert. The engineer had “serviced” her alarm and messed up. Meantime I waited in all afternoon for the service engineer to arrive. When he didn’t I called ADT who informed me he had serviced the alarm system. ADT had to carry out an enquiry into what had happened and they obviously didn’t tell me about the neighbour’s issue. Shocking company, worse service I have ever received and I have never posted a negative review for any other company before.