Shocking service following a break in. Failed to help with reports following the break in, wouldn't assist the police or our insurance company despite three months of chasing. I attempted to follow their complaints procedure which they couldn’t even follow or respond to until I told them to cancel the contract without charge. Then told me that although they’d failed at every stage, they wouldn’t cancel the contract and I’d have to take them to court if I wanted to leave them and not pay a cancellation fee because they haven’t signed up to an alternative dispute resolution scheme, I assume due to the fact so many customers would use it and their business practises would be highlighted. Avoid them at all costs