Lovely man came out 4 years ago ( at my request after we had a burglary) to sell me this product. He assured me it was a one year contract, the fees would NEVER go up like mobile phones do yearly and that nothing less than 40kg would set off the alarm! Especially NOT a 4kg cat! What a bunch of lies!!!! Every time we set the house alarm, within 35 minutes we would be contacted to say that the alarms on our property were going off. By the time we returned home there was nothing! Our neighbours hadn't heard anything and there were no problems. Then the cat walking down the stairs started setting the alarm off. An engineer came out and moved the sensors twice. We couldn't then use the device as it wasn't fit for purpose! After the first year I tried to cancel the contract, only at that point was I told it was a three year contract, evidently they don't do less than that! I wrote to the complaints department and emailed them, both were returned to me as details given wrongly! Deaths in the family meant I put this problem on the back burner so now I feel ready to sort things out I have been told that under section 10.1 of a contract I never received and which I consider to have finished 1 year ago, I now have been informed I need to cancel the contract with 3 months notice or face debt collectors if I don't pay it! What a load of rubbish. Avoid this company at all costs! In my opinion they mis-sell their products, are frugal with the truth and rely on ignorance and fear to sell an inferior product!