If I could give less than 1 star, I would. The costs have been going up and up and have increased by just under 50% since 2018. Every time I call them, I get fed up to hear that 'we are very busy' and 'your call is important'. They were supposed to attend for a routine inspection today (30 Nov), which I had to book months ago, and phoned up at 7:25 to cancel (I was asleep!!!) and then left a voicemail giving me a date in 3 weeks which I cannot meet (Hello, it's quite near Christmas and people have plans!). When I call to rearrange, the earliest date is 4 Jan. Looking at other reviews, they tell a similar story. I am completely fed up with this company and looking at other arrangements for our security. They don't have enough staff to man the phones or carry out your servicing. To top it all, when I asked how I could complain, I was told I needed to give details to the call agent and she would send an email. SWERVE, SWERVE, SWERVE.