An absolute disgrace of a company. It is the 3rd time in a month I call and after about an hour wait. Someone picks up and shortly hangs up the phone. Leaving you with the wasted time. Not to mention that I have sent 6 emails on the 15 December and no one replied to any or sorted any of our issues. I have no words to describe how awful this company is. And I urge everyone to avoid them at all costs. They treat you like rubbish. The only thing they are good at is sending bills and bill notifications. Over the phone, emails, texts, post. Very prompt with asking for money and will charge you more every year with no exceptions. But when you as a paying faithful, customer need something… If you book an engineer it takes weeks to get a job slot. Then, in all my experience. Every time the engineer doesn’t attend. Just cancelled and reschedules for after another time in a week or two. HORROR COMPANY