Transferred from Protect My Property (PMP) when they sold the company on. So far the experience has been horrendous: Engineer visits booked for which I stayed in all day for them to not turn up without letting me know. When I called to enquire what was going on I was told “yes we have cancelled your visit - we can find out of despatch, sales etc etc why and let you know” (they never did!) Multiple phone calls not returned (and I mean multiple!) Although PMP missed my final alarm service which was due in October and I’m paying for two services per year ADT tell me I must wait until May as “the contract states that my system will be serviced in May and November”. This will leave my system without having had a service for 11 months. Price has increased since the transfer with absolutely nothing to be shown for this. When people don’t return my calls and call back I’m asked to try to call them again “tomorrow”. Surely they should be calling me back as I’m paying a lot of money to them? When my system stopped working today due to a fault with the system no-one was available to talk me through getting this to the point I could reset my alarm over the phone and apparently no engineers were available “until tomorrow” to do this. PMP, while far from perfect were at least able to provide first level immediate assistance 24/7 in case of issues to ensure I had a working alarm if at all possible. Apparently my quite new panels etc are now obsolete, ADT have never heard of my Miniair wire free system and thought I had a wired alarm and they are now wanting to sell me a new system for reasons that haven’t been explained properly to me. I will be calling their complaints department tomorrow but my experiences to date couldn’t be any worse; if ADT don’t show signs of immediate improvement and start to deliver what I’m paying them to deliver I will moving to another company asap. I can’t recommend ADT at all.