ADT has taken over from my alarm provider Protect My Property 2 months ago. On 24th April i have booked my first inspection for today 15th May. Despite calls to check to see when the engineer will visit , I was assured that he would be here before 5pm. My latest call was at 4.30 to be told that the job has just been cancelled as the customer service rep has tried to call me 3 times from 3.25pm and had no answer. I have had my phone with me at all times and received no messages on my voicemail. They confirmed that they have the correct mobile number. This is a bare faced lie as there is no way they have tried to call me. I have wasted my day and feel totally annoyed at this level of service and the attitude towards a new customer which is shocking. I have rebooked another appointment but will move to a reputable company if they fail to deliver next time. Wow...what a company!!