I have a battery fault on my alarm system and am unable to set it. This invalidates my household insurance if I leave the house without the alarm on. I reported the fault on the 29th June. It is now July 3rd and no Engineer has called to fix the problem. In addition I am trying to get a routine inspection booked and the earliest date they can give me is 11th September! This is utterly ridiculous. What do I pay my monthly direct debits for? They are way too expensive and keep putting up their prices every year. It's appalling customer service and trying to get technical support or an engineer out is like pulling teeth. I will now be searching for an alternative alarm system provider at hopefully considerably less cost!