I even object giving ADT 1 star as they do NOT deserve it. A complete disaster from start to finish. So unprofessional. Zero customer service. They had no idea of the type of alarm panel they installed in my house. Poor monitoring. Told me they lost copy of my contract. Do not believe anyone works in their customer complaint department so don't waste your time attempting to get a response from them. Weeks and weeks waiting on answers to my basic e mail questions. Still not even an apology from them on this delay. If want to waste time trying to get directed on the phone to the correct person forget it. AVOID ADT AT ALL COSTS.