Firstly, having to give one star annoys me. The company doesn't even deserve that. Their service is absolutely appalling, after 15 years of being with this company, the last 5 years have been a complete waste of money ( why we kept giving them the benefit of the doubt, I don't know) So it was a wonderful service that consisted of twice yearly services, great staff communication and overall good. Don't know what's gone wrong.??? Since covid, monthly prices have rocketed , twice yearly went to once a year, plus a remote check up ????? How do you check an alarm system remotely I have no idea, plus two years running the alarm system wasn't even working , but they still sent out a letter to say we've done your alarm service and it was successful?!?!? Even though system wasn't working.!! Also on average the alarm would go wrong 3/4 times a year. I had to fight with the engineer to do the yearly replacement of batteries in sensors, if I lost battle the sensors would fail regularly and an engineer would be called out to replace just a battery. As far as call outs go, sometimes it would be booked and they wouldn't turn up, we'd wait in all day. Also you'd wait for at least 2 weeks for a callout/ repair. The staff are very unhelpful, unsympathetic when your alarm is going off and you can't get home to sort it out. OVERALL AN ABSOLUTE WASTE OF MONEY. AVOID THIS COMPANY THEY TAKE YOUR MONEY AND PROVIDE A DISGUSTING LEVEL OF SERVICE.