Disgusting customer service. Cowboy Company. SCAM!! I was pressured into signing quickly on an iPad and lied to by the engineer about the length of the contract being 12 months when actually it is 36 months with huge cancellation fees!! The document they get you to sign is 11 pages long with the smallest of small print!! Which is bearly readable on their iPad that they shove under your nose and get you to sign when the engineer comes to your home. I put my trust in what the engineer told me regarding the length of the contract, as I assumed ADT would be a trustworthy company!! I was wrong!! The engineer clearly stated 1 year, in hindsight I should have taken half an hour to read their 11-page document as the engineer lied!!! Now there is no way out the contract apart from the over £500 cancellation fee!!! I was told by Brian in the cancellation department at ADT that he didn't have a supervisor or a manager and point blank refused to put me through to anyone more senior than him after I informed him I wanted to make a complaint and that I will be taking this to the ombudsman as was misold to and misled by ADT from the word go. I called again and was told by another representative that 'What brian said goes', he then told me I could speak to Brians manager if I wanted, (which was funny because Brian told me he didn't have a manager or a supervisor, on numerous occasions!) This other agent then placed me on hold for over 20 minutes as clearly had no intention of putting me through to anyone. Disgusting behaviour from a large business. BEWARE!!