Tried to book a course, called up and was told to speak to a James who wasn't there and told to call the following day. I did inform customer service agent it was vital I book asap as I was due to fly away the day after the course offered. (course 14-15th my flight 16th) The next day I called on 4 separate occasions trying to get hold of this James and was given various reasons of why she wasn't present from away from desk, lunch, not here & gone home. I emailed numerous times, filled the online form on their website and still no reply. the course I applied for has 3 options and I wanted more info on which one was suitable for me or if any as they all have different costs, one CS agent even told me pay and then choose after basically just wanted my money and obviously if there was a issue later I would've lost my funds. my credentials is I'm a self employed associate trainer for a variety of companies and would say to prospective learners there are plenty of other training providers and wouldn't not recommend this one until they retrain their staff on basic customer service and learn how to deal with enquires and not just sell courses without any knowledge. I hope those who read this will benefit going forwards when looking to book training courses. Thanks