The service was so bad that I decided to book my return flight on Alitalia and eat the cost of my return flight. From the bag check folks casually showing up 45 min late (for the 8kg carry on limit you have to check nearly any carry on bag, total 75 euro for 1 10 kg bag round trip) to the gate change across the airport with no notice at the gate, text, email, or web, we had to run from a36 to the other end of FCO airport at a73. I have never had a more stressful and annoying travel experience and I am a frequent flyer. Arrived 3h early and nearly missed my flight. Never again.