I did a ton of research when I decided to start my new venture. I was so impressed with all of the aspects of the Aeon family and felt that it was the best option for me! When I started looking some of the "hobby lasers" out there, they were almost the price of the Mira 7 and the speed was hands down the best option to go, however I was getting better parts a faster machine which means more $$ and the customer service that comes along with it (which others did not have). From the lasers themselves, the customer service to the community that Aeon & Emily has brought to my business, I can't say thank you enough. I patiently waited during the COVID back log, but once I received my machine everything fell into place. I have needed support from time to time and the customer service from David, Ej, Lek and Aspen have all been wonderful and they are so fast to respond!! One day I will make it down to see the facility and all the awesome people that that are behind my machine. I have been so impressed with every aspect of Aeon Laser USA that I would never dream of going anywhere else for my laser...