They were professional enough for sure, but simply I needed a replacement bracket which had given way due to high winds. I was told that the problem wasn't the bracket but that the aerial pole had snapped and I needed a new aerial. The price kep rising and rising. The guys asked me to inspect the aerial they removed from my roof after they removed it and told me they needed to replace the broken bracket too and again the price kept rising. I could see that there was nothing wrong AT ALL with the aerial and that is was indeed only the bracket that was broken. Basically I paid £240 for a complete installation it was only a bracket that needed replacing. I really was annoyed about this, but just wanting the work completing so didn't fuss. I wouldn't recommend them to anyone and felt my teeth had been taken out