We telephoned Aerialforce to book an engineer to re attach our aerial to the roof as only the pole had snapped after being bent in the winds. An appointment was booked and the following day we waited until 3pm to contact the head office to confirm someone was still attending our address due to new COVID restrictions. They confirmed that someone was still attending. Approx half an hour later an engineer rang me explaining he could not make the call as he had no ladders.....seriously an aerial engineer had no ladders! He also went on to state that due to the explanation of our problem we would need to purchase a whole new aerial. I explained that the aerial was still working and was only a year old, he didn't want to believe me and stated that it must be old to be broken. I had to state that I would even show him a receipt for the aerial to prove we were not lying about its age ! The call felt like extortion for money and blackmail for an engineer to attend. I rang through to the head office number to explain what had happened and was left on hold........ Intimidating engineer and pressure tactics used.