Follow the aerial fall off the mount and about to land on my caravan. I contacted the company and discussed at length what I required (a whole new installation). They booked me in for the same day for an engineer to take a look and give us a cost for the work required. I was told that I would receive a call 30 minutes before arrival. When it got to 2:15pm I was a little concerned that they hadn’t contacted me so I again rang them. I was told “yes you are still booked in and an engineer would be with us before 6pm). I then received a call at 4:15pm to apologise but the engineer was unable to get to us today. I shared my disappointment that I was promised same day service and had I known I could have contacted another company. They again apologised and asked if the engineer could call tomorrow (Saturday) they rebooked me for an am call between 8am - 1pm. Telling me that I would receive a call an hour before arrival. I wasn’t best pleased at getting up at 7am to await a call with it being Saturday. Well I’m still sat hear waiting for a call and it’s 2:37pm. I’m assuming that I’m not getting a visit today either, it’s an absolute joke of a company ... oh and my aerial is still hanging precariously off the roof over the caravan... Avoid this company they've waisted my whole Saturday