Our engineer was professional and explained all of our options clearly to us, and got the issue resolved the same day. However, the customer service from the company itself and promise of a same-day visit were disappointing. We had just moved into our new home and had no TV signal. I called first thing on a Monday and was told someone would be there the same day, calling half an hour before their arrival. By 4.30pm I hadn’t heard anything so called to check that an engineer would still be attending and was told that they would be. Ten minutes later they called my husband to say that they would no longer be attending and would come the next day instead. I called back to find out more and was bluntly told that the engineer was no longer available and I could either cancel the appointment entirely or wait until the following day. We had no internet at the time either so chose this company because of the same-day appointments. Due to the customer service and delayed appointment I wouldn’t use the company again and certainly wouldn’t recommend if you require an urgent repair.