Very disappointed with the outcome of the work done. I called 4 times to raise my concerns & was told each time I would be called back by a manager. Only on the 4th call was I told I had to raise the complaint in writing.
Despite not physically checking the work before the Engineer left to confirm I was satisfied and there being no evidence that the boosters & splitter fitted being superior to the ones I already had, I was informed that I had signed their disclaimer therefore effectively it wasn't their problem anymore.
despite spending over a week trying to raise my concerns and 2 days exchanging emails with the customer service team, I was finally advised my only option was a right to cancel meaning the engineer would come and remove any devices fitted but would be charged for this, resulting in an £80 refund from a £297 charge and sub-standard outcome.
The cost charged was in no way appropriate to the outcome which is I have 2 tvs with a pixelated image
Customer satisfaction is only their top priority (their words) until you sign the disclaimer, after which they frankly don't care
3 years ago
Aerialforce has a
4.0
average rating
from
2,723
reviews
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