The office staff were very nice. Quick service. But the arial fitter was not very amicable. This is a mobile home, my partner got under the home to enable the coax to be taken along so the fitter was saved that job. Thought he would have said thank you. Because I did not want to pay for an expensive tall, arial with all the bells and whistles as it was for one ordinary t.v. in the bedroom I think that he was not happy. The arial is the same height as the old one but facing the other way. It is not ideal as even bbc one breaks up. The old one gave a perfect picture and served two televisions. My arial is the only one facing the way it is..