I requested to have the satellite dish that was already at my house checked to see whether it would work with my own receiver box. The engineer took almost two hours to do this with long breaks during which he would disappear and go back to his van to smoke. After two hours he called another colleague to understand what the problem was as he was not able to fix the problem. Then he said that the existing satellite dish and my receiver were both too old and that I would not be able to see all the channels. Meanwhile another hour went by. He said that I would need a new satellite dish and a new receiver but he needed to go back to the company to pick a new receiver. He said he would be back in 20 minutes and he returned almost an hour later. When he left five hours had gone by and I was asked to pay more than 550 pounds. Soon after he left I discovered that the receiver for which I paid 200 pounds was available on the market for 70 pounds as it was an old model. I called the company and emailed them to complain about the poor service and the excessive costs but no one from the company ever discussed this with me nor did they reply to my email to give an explanation. Overall, extremely disappointed about the poor service and the highly over-priced items sold to me.