This is possibly the worst service I have received from any company providing any type of service. I booked an appointment for a second TV aerial connection to be made from my first. The first appointment was missed, but rescheduled for the next day and came and all seemed fine. In the process my original service was disconnected. I thought this would be a simple mistake to fix and phoned to get an engineer to return. The next three appointments were missed, only calling to notify me once (at the end of the operating hours for the day). I called twice and asked to speak to a supervisor. Both times I was told that one would call, but this never happened. I eventually called again today and received a call back. I asked he supervisor to refund the payment or what he would do to compensate the lack of service for ten days. I was told that nothing would be done on that front but that an engineer could be sent in two days. When I said that I would prefer to leave it to my credit card company to resolve, I was called back very quickly. The representative seemed more agitated but quite experienced in this situation and wanted to establish that I was refusing an engineer as opposed allowing them to resolve the issue. Overall, an awful customer experience and no service to show at the end of it.