I called and was told that an engineer would come out the next day. When I called on the day to say nobody had been I was told that the woman I had spoken to failed to log the details . I rebooked for the following day and was offered 20% discount. I called at 13.00 to confirm the appointment from between 12 noon and 4.00 and again at 4.00 to be told that it would be between 13.00 and 18.00. At 17.30 they called to say that they were sorry that the engineer would not be out. Twice I have asked to speak to the supervisor and been told that they were not at their desk. I left my details for them to call me but nobody has returned my call. They did not know the difference between "you" and U when I gave my post code. Not ver efficient or helpful!