The first call to set up the visit was great. The second call confirming the engineer was on his way was great. The call from the Engineer on his way to the job was equally good. The feedback and options given to by the Engineer after the initial assessment of the job was excellent. All of this really good service was then totally ruined when I received what can only described as a sales call from someone who had been trained in the Mediterranean time share industry. He did not listen, he was confrontational and rude. He finally put the phone down on me when he realised that the sale was not going to happen. I shall go out of my way to pass this story on to all I can.