I called last Thursday 6th February 2020, taking into account the storms we had over the next 4days that followed I’m still waiting on the 14th of February 2020 after over a week with no tv. Because I work my window of time isn’t big which that I understand .. but they continually tell me “we will call and let you know when we are coming” only this morning after yesterday being told they would come out tomorrow Saturday 15th February to fix my aerial I asked them to call me giving me a time because weekend’s are busy for me , so I could be in when they came. The guy that called me this morning at 10-25am said whatever happened they would either call or send me a message between 5 and 6pm tonight with a time for them coming tomorrow. The time now is 19-05pm and surprise surprise they haven’t called . It’s one let down after another!!!!!