Let me start by saying the service was excellent the engineer was very friendly and solved my problem in 30 minutes for that would give 5 star's however they let their self down on price both the website and the information you get on the phone is to say the least misleading you don't get free estimate on repairs you will be paying £59.00+vat when the engineer turns up at your property whether you need a diagnostic or not in my case it was not needed as I needed a new LND that cost £30.00 on Amazon as much as I told the girl that on the phone she would not give me a price so I was under the impression I would be paying £59.00+parts+vat however that was not the case when the engineer got here he told me it will cost £154.80 to replace the LAD that took him 30 minutes very excessive labour cost feel I have been ripped off so if you use this service for a repair be very careful don’t get ripped off like I did