As with other customers, you failed to turn up when arranged twice. I waited in all day and had a call at 4.30pm to say they would not be attending. Then it was re-booked for an 8am - 1pm appointment and still did not attend. Several phone calls from me just to have some representative give me a load of bull regarding the non-attendance. I asked them to contact the engineer and was told they couldn't because of health and safety......Go figure. I suspect the real reason is because you are nothing more than a booking agent for engineers and don't actually have anyone working for you directly.You have very poor reviews and I am not surprised if this is the level of customer service that you provide.