I asked Ariel force first for a quote to wall mount my 43’ television, and to mount a small 24’ tv in my bedroom. The large tv, I wanted the wires hidden, and I was quoted £139+vat. The small one she said was to be discussed with the engineer. I agreed.
When he arrived he explained that he couldn’t hide the wires, because he didn’t know if he would damage anything behind the wall, so I agreed to trunking. I had my own bracket which he used.
When he fixed that to the wall he started on the small tv, once again he explained I couldn’t have it where I wanted it because I already had an Ariel, the best he could do was put wires above the door, and wall, which I didn’t want. He suggested I used a swivel bracket which made sense, as part of the tv was hidden behind the wardrobe, he had one on his van and I agreed.
He was working for some time, and when he finished, I was about to pay him the £250, total cost. But he was running late, so he got the company to call me for payment.
He had not long gone, when I went to look at the tv, barely touched it and it fell off the wall, leaving four holes, and scruff marks. I told the company and he was sent back to rectify it. However, he couldn’t fix the problem. So I paid £130 explaining it was discounted, and taken off the vat. But he had no trunking and told me to buy polyfiller, so basically I had to finish the job myself.
By this time I had forgotten the original quote was for the hidden wires, so believe I still payed way to much.
4 years ago
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