Called the office in afternoon and had an engineer out within the hour. Darren Smith was very courteous and explained what needed to be done. He had to take down all old equipment and fix a new dish on the opposite gable of the house to avoid the signal being blocked by the massive trees. The cable had to run back to the other side of house and Darren made a very neat job of it. His work was tidy and professional. He made sure that the TV worked properly and I could again enjoy a perfect picture. I am very satisfied with the service and would recommend.