It took 16 days before the last of my order arrived. I have been with you regularly for a couple of years and always been very impressed with your professional and prompt handling of orders, always an email with tracking number within a few hours and the product delivered within 2-3 days in Denmark. This time I heard nothing for a couple of days, so I contacted customer service. Then it became strange, could not get a tracking number or a clear answer through multiple mails through several days. I think you should take a look at the mail correspondence and see if you can see what went wrong, it should be done better. My order number is 100094639, if deleted, I still have them.